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Frequently Asked Questions

Q: When I'm shopping, I place items in my shopping cart but when I go to checkout, there's nothing there.
A: Our Web site uses a cookie to help us track individual user navigation while on the site which helps us keep track of items added and removed from your shopping cart. After you have modified your browser setting to accept cookies, you should be able to add items to your shopping cart and checkout. Here's how to change the settings on some common browsers:

Internet Explorer 5: In the Tools Menu, select Internet Options. Click on the Security tab, then on the Custom Level Button. Change allow cookies to Enabled

Netscape: In the Edit Menu, select Preferences. Click on Advanced, and select Accept all Cookies. If you'd like to learn more about cookies, CLICK HERE

Q: Why is the checkout asking me for a login and password?
A: If you have made an order with us previously on the Web site, then we will remember your shipping and billing information. You need your login and password to access this profile. The login is always your E-mail address, and the password you chose when you make your first order. If you do not have a login and password, then simply fill out the information blanks at Step 1 of Checkout and continue with the order.

Q: I forgot my password, how can I find out what it is?   ^ Back to Top
A: If you have forgotten the password to your customer profile, simply go to the Get Password page, enter your E-mail address in the blank, click the box below, and we will E-mail it to you, simply as that.

Q: How do I change my account information such as email address or postal address?
A: Simply go the the Account Page. Please make sure you are signed into the site with your current information. If you are not signed in, please go to the Sign In Page. Then, you may proceed to the Account Page and simply change whatever information you need to.

Q: What exactly are Returned Goods?   ^ Back to Top
A: The Returned Goods section of our website offers an excellent chance for all your bargain hunters to scoop up amazing deals. Here you will find merchandise that has been recently returned to us or are Factory Seconds and as a result, we are able to offer it back to you at discounted prices. These items may have been slightly used but are 100% functional and will not affect performance in any way, and may or may not have their orignal packages. And yes, ALL clothing has been laundered.

Q: How can I be sure my order is safe and secure?
A: When you check out, all of your ordering information that you submit to us is secure, using Verisign and SSL Encrypted Technology. You can see this by checking out the bottom left hand corner of your browser. You will see a complete key if you use Netscape or a locked padlock in Explorer. To also ensure your order is secure, look for the "s" at the end of the "http" in the location bar of your browser. Secure pages appear as https://www.nashbar.com/securepages.html as opposed to http://www.nahsbar.com

Q: How do I locate a specific item?   ^ Back to Top
A: If you know the name or item # of a product and want to view it without having to browse our online catalog, you can use our "Product Search" feature. This is located at the top of every page. You may either type in the item number of the product from the catalog, or the description. For example, if you are looking for a Bell helmet, you could type in either "Giro", or the specific helmet you are looking for.

Q: What is the "Catalog Quick Shop"?
A: It's fast, it's easy and boy is it fun! This is a feature to allow those folks who may have a catalog on hand and want to use the ease and convenience of ordering online without having to search the site for a specific product. To order with an item number from the catalog, simply enter the item number (ex. TO-VAC) in the field given on the page and click the "Search" button. You may be asked to specify a color and size and after that ... you're checking out.

Q: How do I return an item to Nashbar?   ^ Back to Top
A: To return an item, simply send the item back to us, either insured US mail, or UPS. Enclose your order form, and fill out the return form on the back:

Bike Nashbar Returns Dept.
6103 St Rt 446
Canfield, OH 44406
(please note we do not accept COD's)